General Features
- Secure SSL Authentication
- Fully PCI Security Compliant
- Most tablets/mobiles/Macs/PC's Supported
- Detailed logging and strong authentication mechanisms
- Accessible 24/7 365 days a year anywhere in the world
- Fully cloud and web based - no special software required
- Google Maps Supported
- Free Version and Paid for Versions of Gazoop
- Servers located worldwide for high connectivity and stability
- Secured Servers in Highly Reputable Data Centers Worldwide
Gazoop Dispatch Call Taking
- 24/7 Virtual Dispatch Team available on-demand.
- Fully trained, experience, and highly professional fleet dispatchers.
- Gazoop Virtual Call Center.
- Inbound Calls, Outbound calls, SMS, and Email Handling.
- Local Based Dispatchers to your location
- Available for all-calls, overflow calls, out of hour calls.
- Fully configurable when you take calls and when we take the calls.
- Existing Dispatchers in your company can take calls from home.
- Gazoop Dispatch Calls fully logged, recorded, with statistics.
Driver Mobile Application
- iPhone versions 7 and above and Android OS version 4.2.1 and above fully supported
- Web Socket technology to allow instant streamed connections of data to prevent delayed messages or actions
- Live vehicle tracking and instant job notifications using minimal mobile data usage
- View drivers job history in application including transactions and revenue
- View driver allocated jobs pending and accept jobs allocated within application
- Push messaging support for important notices and allocated jobs requiring drivers approval
- Mileage support allowing drivers to log their vehicle mileage at the start, end, and any custom points you wish
- Credit Card and PayPal Support
- Text-To-Speech Support - all messages and alerts send to the driver is read out by the internal text-to-speech engine to prevent the driver from being distracted by the screen
- Flight Information screens for airport Pick-ups and drop offs so the driver knows when a flight has landed or which terminal/arrivals gate to go to
- Job notes breakdowns including additional notes and flagging by internal head office staff, and timestamped accepted job allocations, approaching location notifications, and completed job markers
- Customers sent Approaching Location SMS messages when the driver is a minute away to help with speedy pick-ups
- Tablet supported with airport Pick-up information screen available with customers name and flight information
- Vehicle modification from within the application
Client Management
- Account Customer Support
- One-time Customer Support
- Cash-only Customers Support
- Store/Modify Credit Card's against customer accounts for future billing
- Public Account Support for Supermarkets and Bars to allow easier automated telephone bookings
- Corporate Account Support - allow adding child accounts under a single corporate account for logging.
- Client Account PIN numbers for call authentication
- Account Credit Options per client account (Enable/Disable Invoiced Jobs)
- Define default driver per client account by automatic soft allocation to driver specified
- Specific Invoice Generation and Due Dates custom per client account or set to Global Setting
- Enable Fuel Surcharge options per client account
- Hierarchy Account Structures (Parent Accounts and Child Accounts)
- Create Client Reports/Notes for complaints, lost property, queries, requests, etc.
- Full help desk system supported in Client Reports for exchanging notes with colleagues
- Single live search box for client searching
- Client Statistics and Analytics.
Driver Management
- Unlimited number of Driver Accounts supported
- Live Driver overview tables including dynamically updating driver statuses
- Driver Rota's and Schedules Supported for shift type operations
- Driver Historical Job and Actions logging with GPS Audit
- Add Driver Accounts as Companies (For when jobs are passed to other companies under your company identity)
- Modifiable Vehicle Information per Driver account - can be updated in driver application when changing vehicle
- Specify Maximum Passengers, bags, and cases per driver and vehicle
- Vehicle Type specification and wheelchair accessibility filtering support
- Driver PIN number Authentication for added security
- Driver messaging system, including email, SMS and push alerting.
- Send questions to drivers to their App and allow driver to click a button response and view live via admin panel
- Send questions both when driver is online or offline, and whether in-job or out of job
- All messages sent to driver read via the Text-To-Speech Engine in the event the driver is unable to read their phone when driving
- Full Driver Invoicing Support including charging drivers a set weekly fee, a set flat per job fee, or a percentage commission on job net revenue
- Payout to Driver Support in addition to charging, including a set weekly payout, a set flat per job payout, or a percentage payout commission on job net revenue
Bookings, Schedule, and Job Management
- Full bookings statistics and analytics
- Job Flagging by both Dispatchers, Gazoop Staff, and Drivers in their mobile applications
- Live Dispatcher Management Screens showing queued jobs and jobs currently being served
- View drivers distances to pick-up's, destinations, and the vehicles current speed
- Live Time estimations for new bookings for when a job is allocated to a driver and when a driver should pick them up
- Google Map Support for job routing and pricing
- Large Point of interest database all around the world supported by Google Maps & Google Places
- Instant Quote Generation based on Pick-up, destination and any via points provided
- One single page for placing a booking for a client, no complicated forms or slow page loads
- Instant Jobs, Pre-books, and Airport Bookings fully supported
- Pre-book and Airport Booking Scheduling support taking in to consideration driver rotas to prevent too many bookings
- Add and update client credit card details during the booking process for credit card jobs
- Flight tracking and live status updates for Airport Bookings
- Flight search and flight validation during booking process
- One-Way, Return, Departure and/or Arrival Bookings supported during the same booking form to save time
- Specify different contact names for bookings made on a clients account (A parent wanting a child to be picked up, for example)
- Load historical Pick-up, Drop-off, and default account address for a client account during booking form process
- Specify total number of passengers and bags for the booking to ensure the job is sent to an appropriate vehicle/driver
- Specify during booking process if a wheelchair accessible vehicle is required to ensure an appropriate driver gets the job
- Change the fare table during the booking from the clients set default fare table (For example, during special promotions or if passenger fits a different category)
- Add job specific notes which will be shown the the driver bolded at the top of their mobile device when on-job
- Add multiple Via-points during a booking
- Automatic route calculations on booking form including distance and time duration calculations
- Modify automatically generated quote in the booking form if required
- View real-time job statuses under each booking including whether a job is Pending in the queue, Accepted by a driver (and which Driver), Approaching Pick-up Location, Picked up Customer, or Job Completed/Cancelled.
- Copy previously booked jobs to create a new booking - useful if a customer wants the same job duplicated over many days
- Re-issue jobs previously cancelled or completed - for example when a customer still needs a ride and system has marked it as ended
- Re-queue jobs when a driver has accepted a job in the event another driver should be obtained in the queue
- Full booking transaction notes including additional notes and job/flight status changes, can be viewed in the admin panel or the driver application
- Flagged Job Handling support in the admin panel so that jobs flagged by drivers or dispatchers can be reviewed by a dispatcher or a manager.
- Modify jobs currently pending to go in to the queue (Jobs already live in the queue or otherwise should be cancelled and issued as an instant job)
- Cancel jobs in any status except for Job Completed, drivers currently working a job cancelled will be given a pop-up and audio alert notification
- Booking confirmation emails, push messages, and SMS Notifications with booking reference and date/times as required
- Driver Allocation messages so the customer knows which driver and vehicle is picking them up
- Job Cancellation confirmation notifications so the customer is aware a job has been cancelled and instructions on how to re-book if needed
- Driver Approaching notifications by SMS or telephone call so the customer is aware the driver is just 60 seconds away and to wait outside for them
- End-of-job automatic SMS and Email messaging for reviews, receipts, invoices, or thanking the customer for choosing your company
- Live booking calendar breakdown format to view past and future jobs with timed schedules
- Live Booking screen allowing you to see all bookings coming in live as they come in via Website Widget, your dispatchers, Gazoop Dispatch Call Takers, IVR Bookings, SMS bookings, and partner bookings
- Detailed Booking searching by various filtering criteria to allow detailed logging retrieval by customer, driver, mobile number, status, time, etc.
Billing, Payments, Invoicing, and Accounting Management
- Billing Statistics and Analytics
- Credit Card Live Payment Taking Supporting PayPal Payments Pro, Streamline, Worldpay, and many other companies
- PCI Compliant for security purposes as required by merchant acquirers.
- Offline credit card support enabled for using a standard Credit Card Payment Terminal
- PayPal Payments support for both one-time taxi rides and account customers
- Driver Revenue Breakdowns by day, week, or month
- Day by day statistics on booked jobs revenue (potential), completed jobs revenue (actual), and voided/cancelled jobs (lost revenue)
- Scheduled Future Pre-books revenue statistics within next 24 hours, 7 days, and 14 days
- Client invoices for one-time and account customers - receipts and invoices emailed automatically to clients
- Configurable global invoice generation and due dates, as well as custom dates per client account (useful for corporate customers with different payout schedules)
- Generate Invoice Credit Notes and Manually create invoices against customers without a job in the control panel
- Modify every invoice raised, remove items, add items, add payments, remove payments, modify total amounts, and modify invoice generation and due dates
- Move invoices from one client account to another client account easily
- Search invoices based on invoice number or client ID
- View all overdue invoices easily in the Client Invoices overview tool by all clients or just a specific client
- Driver invoicing support, automatic invoice generation based on previous weeks jobs history
- Create manual invoices from the fleet to the driver, or the driver to the fleet, with an easy to use panel
- Full TAX/VAT support and configuration including changing VAT percentages as required
- Specify if your base fares already include VAT or if VAT should be added on top
- Add fuel surcharge percentages if you need to modify your pricing along with petrol prices - enable this on individual customer accounts
- Change if cash fares are kept by the driver to mark against their invoice or if cash fares are handed in at the end of each day
- Driver Single Invoice or Double Invoice modes supported
- In-App Driver Receipts and VAT Invoices sent via email to customers by providing email address to driver - no more paper receipts or waiting on VAT invoices
Localisation Management - Fare Tables, Zoning, Flat Rates, Add-on Items, etc..
- Multiple fare tables supported and customizable during the booking process to ensure correct pricing is applied to each booking
- A default fare table is used against all pre-book accounts which can be customized in the control panel
- Separate default fare table for hailed rides which can be started inside the taxi cab if appropriate
- fare tables can use a combination of a Pick-up Fee, a Per Mile Fee, and/or a Per Minute fee as part of booking quote estimations
- Airport fare tables customizable per-airport with different fare tables supported based on total distance
- Airport fare tables support flat fee billing for taxi firms who have set fees for certain distances
- Only enable certain airports that your company supports by simply adding a new fare table item for that airport, and remove airports by deleting all fare table information against an airport
- Complete database of airports available in your country, including small air bases.
- Fare table suspensions supported for special promotions but still wish to keep the fare table on file
- Support for advance fare pricing strategies, for example zone to zone, postcode to postcode, and city to city.
- Differentiate pricing by vehicle type, passenger quantity, and any notes entered in the booking.
- Offer promotional discount codes, or discounts for specific customers only.
- Draw hundreds of different Pick-up zones all over the world.
- Driver can modify fare table at the end of the job when marking it as completed
- Add-on Pricing allows adding extra items to the job by the driver for example car parking, waiting time, cleaning fees, etc
- Add-on Pricing supports items with a variable price so the driver can change the price amount in their application (Eg: Parking)
- Add-on Pricing supports items with variable units, so a set amount can be placed and quantities selected (EG: Waiting time per 15 minutes)
- Add-on Pricing supports disabling/enabling commission to drivers for certain items, for example you may disable commission being earned on Car Parking, but enabled for unsocial hour Pick-ups
- Change and Specify a default currency and time format to use in the driver application and control panel (12 hour or 24 hour formats)
- Specify your base company address and set a coverage radius in miles - if bookings are placed outside of this radius a warning pop-up will appear on the booking screen
Statistics and Reporting Tools including:
- Revenue Overview
- Aging Invoices
- Annual Income Report
- Weekly Accounts
- Client Statements
- Credits Review
- Income Forecast
- Tax/VAT Liability
- Bookings Overview
- Daily Booking Overview
- Weekly/Monthly Completed Rides
- Future Pre-book Schedules
- Driver Allocation Schedules
- Historical Driver Jobs
- Booking Method Statistics
- Driver Breakdowns
- Clients Overview
- Newest Clients
- Highest earning clients per month
- Highest earning clients all time
- Highest cancelled jobs per client
- Credits Review
- Client Reports
- Client Type Statistics
- Drivers Overview
- Driver Revenue Reports
- Driver Mileage Reports
- Future Driver Schedules
- Driver Allocation Schedules
- Historical Driver Jobs
- Driver Cash-out Tools
- Driver Breakdowns
Administration and Configuration Options
- Customize your trading taxi firm name if different to your registered company name
- Customize the default dispatch line telephone number for clients and drivers to call
- All countries supported around the globe
- Change default Time Zone for your taxi firm with full support for different states and countries
- Upload your taxi companies logo for Waiting Screens In-App(for airport Pick-up signs on a tablet) as well as your invoices
- Hailed Job can be Enabled or Disabled based on your own preferences and changed any time
- Hailed Job Only when scheduled to work can be Enabled or Disabled based on your own preferences and changed any time
- Mark Pick-up Anywhere Enabled or Disabled based on your own preferences and changed any time, if disabled, a job can only be marked as Pick-up if a driver actually physically gets tracked at the pick-up location
- Ignored Job Time Out Customization in-app, so if a driver ignores a job this sets how long it should be until the driver gets that same job request again if it still remains in the queue
- In-App Queue List can be Enabled or Disabled so that drivers can see all jobs pending in the queue to see how busy things are - the driver can not however pick and choose jobs from this screen
- Mileage Logger Tools can be Enabled or Disabled depending if you need this information or not
- Second Job Support - allow drivers to accept a queued job to start after their active job ends, this can be enabled for all job types or only Prebook or Airport jobs if you want these to have a higher priority
- Queue Method can be changed based on either an ordered queue or a random queue when sent to drivers
- Queue channels support - enable how many jobs can be sent out if set to ordered queue method to prevent any queue blockages
- Payment Processing Settings allows enabling specific credit card providers and enabling/disabling PayPal payments
- SMS Notification configuration including Order Confirmation, Driver Allocation, Driver Approaching, Booking Cancelled, and Delay Apologies
- SMS Notification content changes so these can be localised to your language or company name and branding
- Phone call delay apology support, including specifying how many minutes after a booking was due as to when a call should go out confirming if they still want the booking and making changes if required (such as cancelling)
- Full add-on user and dispatcher support, providing each office staff member their own logins with either a dispatcher or administrator permission level
- View dispatchers call statuses live (Busy, Away, Available) as well as change their ring-to number as required if they are not working from the office
- Suspend and delete add-on users or dispatchers instantly from your administration panel
- Customize the welcome script used by Gazoop Dispatch call takers to match the same opening your in-house team uses
- Upload your own welcome IVR audio file in MP3 format to play at the start of the call
- Change the IVR Voice over from British to American as required by your company
- Blind Dispatch Transfer options - request the digit 1 is pressed before a caller is connected if disabled, otherwise enabled means each time a call is connected the caller will be on the line instantly
- Call Transfer Options support - if you want certain call types to be transferred elsewhere you can enable as many of these as you wish (for example, those requesting a manager or company owner)
- Usage overview by the week allowing you to see how your allowances are working out allowing you to determine if you should upgrade/downgrade at any time during the week