Technical Support Management Plans

Feature	Free	Basic	Business	Enterprise
Sales & Billing
Technical Support
Included Tech Tickets	None	3 Incidents (Monthly)	5 Incidents (Monthly)	20 Incidents (Monthly)
Additional Tech Tickets	$45.00 Per Ticket	$40.00 Per Ticket	$35.00 Per Ticket	$30.00 Per Ticket
Initial Response Priority	Within 72 Hours	Within 48 Hours	Within 24 Hours	Within 12 Hours
24/7 Emergency Hotline
Initial Account Set-up Assistance
Initial Customer (CSV) Data Import
API Support & Assistance
Fare Pricing Import Service
Bulk Rule Generation
Telephone Support

---

What does Technical Support Include?

Our Technical Support Plan provides help and support for the following (but not limited to):

• Dedicated Guidance and Help with ANY aspect of Gazoop System
• Configuration and Customization Assistance
• Fare Pricing Integration Assistance
• Rule Generation Assistance (Up to 5 rules per ticket)
• Website Customization (HTML)
• Email and SMS Adjustments
• Invoice and Billing Set-up Help

Our Technical Support Service allocates 30 minutes per Ticket, if your issue requires more time we may request to split the task up over multiple tickets.