What do the bug report statuses mean?
Customers can log issues, however, they will not receive a personalised reply, instead, they will see a list of reported bugs and a status which are as follows:
Pending Review - We have not yet seen this bug report. Investigating - We're investigation the bug report. On Hold - We're aware of the issue and this bug report is on hold. Already Reported - We've already received a similar bug report. Invalid - This means the bug is likely a user-configuration issue or a localisation issue and not a global bug, they should log a tech support ticket instead for guidance. Unable To Repeat - This means that we could not repeat the bug reported, this is generally due to insufficient information supplied (lack of ID numbers, step by step guide, etc). Resolved - This means the bug has been fixed.
