I am in Available Status, but I'm not getting any jobs, why?

There are a few reasons why you might not be getting any jobs in the Available state, you should follow this list to work out the issue:

  • There could be no jobs in the queue. If the fleet has enabled this try clicking "Bookings Queue" and you should see all jobs currently awaying a driver, if you can not, call dispatch to find out the queue length.
  • Your driver settings are incorrectly set, click on "My Settings" and ensure your vehicle size and type is correct, for example, if you've been left with the default of 1 passenger and 0 cases, then any jobs requiring more will not be sent to you.
  • You might not be scheduled to work at this time, call dispatch and ask them to check your schedule settings on your account.
  • Your pickup radius set on your account may not be reaching jobs currently in the queue. Please ask an administrator to check your "Pickup Radius" setting on your profile.
  • Automatic Dispatch maybe disabled by the fleet administrator, meaning jobs must be manually allocated by a dispatcher. You should speak to an administrator to confirm.
  • If you continue to face issues and the above list of potential issues does not help you resolve the problem, please contact support.