Why am I unable to get an Accurate GPS Location?

In order to do certain actions within the driver application you need to have a GPS co-ordinate with an accuracy within 50 to 100 meters. There are various factors that may impact your ability to transmit to our servers your correct and accurate GPS, so please do check these before logging a support ticket.

  1. Have you enabled GPS/Location Services on your device?
  2. Have you allowed Gazoop's Application access to your Location Services?
  3. Do you have WiFi enabled? (This helps with GPS accuracy greatly, especially in populated areas)
  4. Do you have other applications running that require GPS? If so, try closing these.
  5. Have you attempted restarting your device? Sometimes GPS hardware may fail when over-used and restarting can resolve this.
  6. Does your device actually have a GPS chip in it? Some devices may only obtain locations via WiFi triangulation, which is accurate if you are within a WiFi network area.
If none of the above helps, please do reach out to our support team to escalate this further.

Important Notice about Apple iPad and iPad Mini without cellular:

iPad Mini's and iPad's without cellular capabilities do not have a GPS chip and rely on location estimates based on WiFi networks, you would need to get a cellular enabled iPad in order to get accurate GPS locations.