I want to provide extra important information about my fleet to call handlers, how?
There are three ways to provide additional important information.
- Localisation Rules You can have popups appear for certain conditions, such as a specific customer, location, time, vehicle, etc.
- Answering Settings You have a free-for-all textbox which appears on the first screen when an agent takes your calls, you can include a lot of information here but be aware that the agents have limited time reading this so keep it brief.
- Message Agents if there is a specific agent you want to update with information, you have the option to message agents directly via the Gazoop Platform. Please be aware that messages are moderated.