I want to raise a complaint about how one of my calls were handled, how?
We're sorry to hear you faced an issue with one of your calls. Below are the steps we recommend to avoid the situation in the future:
- You can provide guidance to the agent by going to the call logs and hitting "Flag Call", and completing the form. The feedback is then sent directly to the agent.
- Block the agent if you feel the issue is persistent and not being resolved, this ensures that troublesome agent won't handle any more of your calls.
- Change your Answering Service Level to a higher level, this ensures you get the best quality agents at all times.