How to change SMS Permissions
Go to AdminConfigurationSMS Permissions
From here you will have access to the following options:
- Allow Exchanging SMS Messages via Driver App
- Order Confirmation
- Order Modification
- Confirm Generated Recurring Bookings: This setting will be ignored if Order Confirmation is disabled.
- Driver Allocation (Before Job)
- Driver Allocation (Accept Job)
- Driver Approaching Pickup
- Booking Cancelled
- Delay Appology
- Send Delay Appology: Minutes After Pick-up Time
- Accept Calls on SMS Lines:
Due to the vendor that provides SMS lines a surcharge is applicable for calls received via these numbers. These are currently 2p a minute for UK and 5 cents for the US Toll Free number.
- Block SMS to Prefixes
The settings explained
These settings show when your customers will receive SMS messages. Please be aware that costs apply.
- Allow Exchanging SMS Messages via Driver App: when this setting is enabled, your drivers can send SMS messages to your customers through the driver app.
- Order Confirmation: with this setting enabled, your customers will receive an SMS that their job has been confirmed.
- Order Modification: with this setting enabled, your customer will receive an SMS when their job has been modified (for example, a change of driver).
- Confirm Generated Recurring Bookings: with this setting enabled, your customer will receive a text message for every recurring booking that has been made. Please note that this can lead to a flood of SMS messages for your customer.
- Driver Allocation (Before Job): with this setting enabled, when the driver is allocated before the job, your customer will receive a text message on who the driver is.
- Driver Allocation (Accept Job): with this setting enabled, your customer will receive a text message when a driver accepts the job.
- Driver Approaching Pickup: with this setting enabled, your customer will receive a text message when the driver approaches the pickup location.
- Booking Cancelled: with this setting enabled, your customer will receive an SMS when their booking is cancelled.
- Send Apology: with this setting enabled, when the driver is late, an SMS will be sent to the customer.
- Send Apology Delay: this setting controls the delay before the customer receives the SMS message.
- Accept Calls on SMS Lines: with this setting turned on, customers can call you through the phone number you use to send the SMS messages. Please be aware that costs apply.
- Block SMS to Prefixes: this setting lets you enter prefixes for phone numbers that you do not want to send SMS messages to. For example, you might block premium-rate numbers starting with 0900 or international numbers starting with 1.