What do I do if the driver app gets stuck or it freezes?

Troubleshooting a frozen driver app

If the driver app freezes or gets stuck, try the following steps to resolve the issue:

  • Restart the app: Simply closing and reopening the app will fix most temporary issues.
  • Restart the device: Older Android devices may run out of memory. Restarting the phone clears temporary memory and helps apps run smoothly.
  • Block and unblock the driver: Go to DriversManage, search for the driver, and temporarily disable and re-enable the driver account. This may refresh their connection.
  • Reinstall the app: If nothing else works, uninstall and reinstall the app. You will need the driver's QR code or PIN to log back in, so make sure to have that ready.