What do I do if the driver app gets stuck or it freezes?
Depending on the reason for the freezing there are a couple of things you can do.
1. Re-start the App
Simply re-starting the app may resolve most issues.
2. Re-start the device
Some devices, especially older android phones, sometimes run out of run-time memory, restarting your device can clear this memory allowing your apps to work as usual.
3. Block and Unblock the driver in the Control Panel
- Go to Driver Management section.
- Choose Driver Overview.
- Search for the specific driver on the list and disable and re-enable driver's account.
4. Re-install the Driver App
You may have a corrupt configuration file in the app, the easiest way to rule this out is to uninstall the app, and install it again. You will need your QR code or your driver PIN authentication code to gain access back so be sure to have this information before completing this step.