Our Refund Policy
This Refund Policy describes our cancellation policies and when we will offer a refund. If you have any queries, questions or concerns about this Policy then please use the 'Contact Us' form to email the Customer Support Team, they will be happy to answer your e-mails.
Phone Support Ltd requires no advance notice on cancellations. If you ever decide to cancel your account, just submit a support ticket as indicated below with your request for cancellation and your service will be discontinued at the end of your next complete billing cycle.
All cancellations requests must be submitted to our billing department using our support ticket system available here for via your online account. Please ensure you select the correct option when cancelling your account, failure to select the correct department will not allow you to fill out the correct cancellation form and you may still continue to be charged. No refunds will be offered for any mistakes submitting cancellation. We do not accept cancellation requests via the Phone, Postal Service, Email, or live chat. Cancelling any subscription with a payment processor does not constitute notice of service cancellation and you will still continue to be invoiced until the appropriate cancellation form or tool within your control panel is completed within the notice period required.
All of Phone Support Ltd's services are offered on pay as you go basis, with most services either working on a week to week or a month by month basis, sometimes with discounts available for paying up to 12 months in advance. We do not offer refunds under any circumstances once a top-up has made to an account whether automatic in accordance to an automatic top-up instruction or manually topped up by yourself. We also do not refund any Setup Fees, Extra Services, Statistics Tools, Call Recordings, I.P. addresses, bandwidth or disk space overage charges, Extra Unit charges, account termination requests, or accounts closed due to a violation of our terms and conditions or any other Phone Support Ltd policy. If you cancel your service any remaining credit for advance payment will be surrendered, in exceptional circumstances this may be applied in your Account Balance for future orders at our discretion.
Phone Support Ltd does not offer credit under any circumstances. If a credit is offered, this will be as a gesture of goodwill only and on a case by case basis, especially if the issue faced is unplanned downtime.
Phone Support Ltd reserves the right to add, delete, or modify any provision of this Policy at any time without notice.
If you wish to contact us please seek our Contact Us pages found in a link at the bottom of every page.