Simple and Fair
Gazoop is a viable long-term partner for your business.With Gazoop you will only ever pay for what you use. If you need specific features, we have four different sets of packages to choose from. You can choose to pay for users on a weekly, monthly, or yearly basis, and if you remove a users you can transfer any unused days. You can also use "Per Booking" licenses for your occasional-workers and pay per booking instead so long as you maintain one fully licensed driver. ▴
Driver Licensing
We've made our driver licensing simple so you only pay for what you use, and individual drivers can be on different terms.
Lite Plan
Per Driver
- Basic Dispatch System
- Instant & Pre-Bookings
- Shared Driver App
- GPS Live Tracking
- Customer Management
Standard Plan
Per Driver
- All of Lite Plus:
- Airport Bookings
- Website Booking Engine
- Invoicing & Accounts
- Fleet Networking
Premium Plan
Most PopularPer Driver
- All of Standard Plus:
- Shared Customer App
- Recurring Bookings
- Kiosk Bookings
Ultimate Plan
Per Driver
- All of Premium Plus:
- Dedicated Customer Apps*
- API Integration
- VoIP Integration
- Any Credit Card Processor
Have part-time drivers? You can also add drivers on a Per Booking basis as well.
Not sure which plan? Use our Pricing Wizard for help!
We strive to provide the highest quality service to our clients, ensuring you are never overcharged. Start Wizard >>Detailed Plan Features
We provide four different Plans so that you only pay for what you need.
Booking Form and Functionality
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Internal Bookings (Staff) | ||||
| Hailed Rides | ||||
| Instant Bookings | ||||
| Scheduled Bookings | ||||
| Airport Bookings | ||||
| Flight Tracking & Alerts | 15¢ Per Booking |
15¢ Per Booking |
15¢ Per Booking |
|
| Booking Fields Customization | ||||
| Recurring Bookings |
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Internal Bookings (Staff) | ||||
| Hailed Rides | ||||
| Instant Bookings | ||||
| Scheduled Bookings | ||||
| Airport Bookings | ||||
| Flight Tracking & Alerts | 15¢ Per Booking |
15¢ Per Booking |
15¢ Per Booking |
|
| Booking Fields Customization | ||||
| Recurring Bookings |
External Booking Systems & Tools
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| External Bookings | 40¢ Per Booking |
30¢ Per Booking |
25¢ Per Booking |
20¢ Per Booking |
| Gazoop Networking | ||||
| Hosted Websites & Booking Widgets | ||||
| Premium Website Hosting | $12 Per Month |
$10 Per Month |
$8 Per Month |
|
| Kiosks | ||||
| Facebook Booking Widget | ||||
| Shared Customer App | ||||
| Dedicated Customer App | $500 Per App Store |
|||
| GloriaFoods Integration | ||||
| Karhoo Integration | ||||
| API Access |
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| External Bookings | 40¢ Per Booking |
30¢ Per Booking |
25¢ Per Booking |
20¢ Per Booking |
| Gazoop Networking | ||||
| Hosted Websites & Booking Widgets | ||||
| Premium Website Hosting | $12 Per Month |
$10 Per Month |
$8 Per Month |
|
| Kiosks | ||||
| Facebook Booking Widget | ||||
| Shared Customer App | ||||
| Dedicated Customer App | $500 Per App Store |
|||
| GloriaFoods Integration | ||||
| Karhoo Integration | ||||
| API Access |
Customer Relationship Management (CRM) System
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Customer Profiles & Accounts | ||||
| Customer Reports & Notes | ||||
| SMS Messaging | See Pricing |
See Pricing |
See Pricing |
See Pricing |
| Ticket & Email System | ||||
| Customers - VIP Levels | ||||
| Languages | ||||
| Customers - Payout Abilities | ||||
| Customers - Allow Credit (Account Billing) | ||||
| Customers - Signature on Job Completion | ||||
| Corporate Email SMTP |
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Customer Profiles & Accounts | ||||
| Customer Reports & Notes | ||||
| SMS Messaging | See Pricing |
See Pricing |
See Pricing |
See Pricing |
| Ticket & Email System | ||||
| Customers - VIP Levels | ||||
| Languages | ||||
| Customers - Payout Abilities | ||||
| Customers - Allow Credit (Account Billing) | ||||
| Customers - Signature on Job Completion | ||||
| Corporate Email SMTP |
Driver & Fleet Management
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Licenses Manager | ||||
| Live Driver Map | ||||
| Driver Logs | ||||
| Driver Messaging | ||||
| Vehicle Management | ||||
| Mileage Log |
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Licenses Manager | ||||
| Live Driver Map | ||||
| Driver Logs | ||||
| Driver Messaging | ||||
| Vehicle Management | ||||
| Mileage Log |
Dispatch Management
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Automatic Dispatch | ||||
| Second Job Support | ||||
| Google Places | ||||
| Google Routing | ||||
| FourSquare POI's |
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Automatic Dispatch | ||||
| Second Job Support | ||||
| Google Places | ||||
| Google Routing | ||||
| FourSquare POI's |
Call Center Technology
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Call Center Technology | 2.5¢ Per Minute |
2¢ Per Minute |
1.5¢ Per Minute |
1¢ Per Minute |
| Call Answering Service | See Pricing |
See Pricing |
See Pricing |
See Pricing |
| Outbound Call Transfers via Phone | See Pricing |
See Pricing |
See Pricing |
See Pricing |
| Dedicated Local Telephone Numbers | ||||
| US/UK Shared Call Forwarding Number | ||||
| Call Center - Recordings | 3 Days |
7 Days |
30 Days |
|
| Existing VoIP/SIP Integration | ||||
| In-Browser Call Taking |
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Call Center Technology | 2.5¢ Per Minute |
2¢ Per Minute |
1.5¢ Per Minute |
1¢ Per Minute |
| Call Answering Service | See Pricing |
See Pricing |
See Pricing |
See Pricing |
| Outbound Call Transfers via Phone | See Pricing |
See Pricing |
See Pricing |
See Pricing |
| Dedicated Local Telephone Numbers | ||||
| US/UK Shared Call Forwarding Number | ||||
| Call Center - Recordings | 3 Days |
7 Days |
30 Days |
|
| Existing VoIP/SIP Integration | ||||
| In-Browser Call Taking |
Staff Management & Accounts
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Owner Account | ||||
| Staff Accounts | $2 Per Week |
$3 Per Week |
$4 Per Week |
|
| Staff Messaging |
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Owner Account | ||||
| Staff Accounts | $2 Per Week |
$3 Per Week |
$4 Per Week |
|
| Staff Messaging |
Accounting & Invoice Systems
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Cash Payments | ||||
| Account Payments | ||||
| Invoicing & Billing | ||||
| Online Pre-Payments | ||||
| Card Payments | ||||
| Stripe.com | 0.25% + 10¢ |
|||
| In-Vehicle POS | ||||
| Worldpay XML | ||||
| PayPal PayFlowPro | ||||
| Authorize.net |
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Cash Payments | ||||
| Account Payments | ||||
| Invoicing & Billing | ||||
| Online Pre-Payments | ||||
| Card Payments | ||||
| Stripe.com | 0.25% + 10¢ |
|||
| In-Vehicle POS | ||||
| Worldpay XML | ||||
| PayPal PayFlowPro | ||||
| Authorize.net |
Localisation and Fare Pricing
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Zone Maps | ||||
| Flat Rate Billing | ||||
| Per Mile/KM Billing | ||||
| Per Minute Billing | ||||
| Per Airport Custom Billing | ||||
| Add-on Fares | ||||
| System and Pricing Rules | ||||
| Custom Points of Interests |
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Zone Maps | ||||
| Flat Rate Billing | ||||
| Per Mile/KM Billing | ||||
| Per Minute Billing | ||||
| Per Airport Custom Billing | ||||
| Add-on Fares | ||||
| System and Pricing Rules | ||||
| Custom Points of Interests |
Reporting & Statistics
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Revenue Reports | ||||
| Aging Invoices | ||||
| Annual Income | ||||
| Weekly Accounts | ||||
| Invoice Reports | ||||
| Customers Overview | ||||
| Bookings Overview |
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| Revenue Reports | ||||
| Aging Invoices | ||||
| Annual Income | ||||
| Weekly Accounts | ||||
| Invoice Reports | ||||
| Customers Overview | ||||
| Bookings Overview |
Premium Services
This is a non-exhaustive price list of optional premium features - further details are availabe in the Gazoop Control Panel.
| Lite | Standard | Premium | Ultimate | |
|---|---|---|---|---|
| External Bookings | 40¢ Per Booking |
30¢ Per Booking |
25¢ Per Booking |
20¢ Per Booking |
| Call Center Technology | 2.5¢ Per Minute |
2¢ Per Minute |
1.5¢ Per Minute |
1¢ Per Minute |
| Flight Tracking & Alerts | 15¢ Per Booking |
15¢ Per Booking |
15¢ Per Booking |
|
| Premium Website Hosting | $12 Per Month |
$10 Per Month |
$8 Per Month |
|
| Staff Accounts | $2 Per Week |
$3 Per Week |
$4 Per Week |
|
| Dedicated Customer App | $500 Per App Store |
|||
| Stripe.com | 0.25% + 10¢ |
Additional Charges can also be found in the relevant tabs at the top of our pricing pages, such as SMS, Call Costs, Answering Service, Google Maps License, and Management Plans.
Over 100 Users? Please Contact Us for a more tailored plan to meet your needs.
* Subject to additional charge.
▴ You must maintain one driver on a full license, if you have no drivers on a full license a minimum service charge equivalent to a single driver will be deducted weekly.
Google Maps License
BYO License or Gazoop Managed - it's your choice!We support and recommend that customers "Bring-Your-Own" license to take advantage of Google Maps $200 free monthly credit and competitive "Pay As You Go" pricing, however, to make things simple we also offer a Managed License service which is enaled by default for all customers.
Bring Your Own License
- Register Direct with Google
- Free $200 Monthly Credit
Gazoop Managed License
- No Registration Necessary
- No Free Credit
Why am I charged for using Google Maps?
Google Maps is a paid for service provided by Google. Most users and fleets are able to use this for free by obtaining their own license key directly from Google by going to: https://cloud.google.com/maps-platform/#get-started - ensuring you tick all 3 options. You will need to provide valid payment information for overrages, however, most 100 driver fleets do not usually hit any fees - you can set budgets with Google to prevent unexpected bills if you are concerned. Of course, this does add an extra process to get going with Gazoop - and for some customers, they may prefer letting us managed this for them which is why we offer a simple managed licensed option.
How do I provide my own Google Maps API Key?
Detailed instructions on how to get your own API Key and add it to Gazoop can be found in our FAQ's here: Why must I provide a Google Maps API Key?
Which method is the most cost effective?
We highly recommend customers obtain a license directly from Google by clicking the following link https://cloud.google.com/maps-platform/#get-started ensuring all 3 options are ticked - this will always be the most cost effective method. You should only use the Gazoop License if you are facing difficulties creating your own Google Maps API Keys or for convenience - it is not competitively priced versus going direct.
Gazoop SMS Messaging
Send updates to your customers direct to their phones.It's important to keep your customers informed at all times, with Gazoop you can send up to 9 different notifications ranging from booking confirmation, approaching notifications, as well as completion survey requests. You control your SMS Budget, so you will never pay more than expected.
| Country | Dialing Code | Cost Per SMS (160 Chars) |
|---|---|---|
| Albania | +355 | 17.63¢ |
| Andorra | +376 | 27.36¢ |
| Armenia | +374 | 32.99¢ |
| Australia | +61 | 11.62¢ |
| Austria | +43 | 18.5¢ |
| Belarus | +375 | 51.39¢ |
| Belgium | +32 | 19.85¢ |
| Bosnia and Herzegovina | +387 | 16.16¢ |
| Bulgaria | +359 | 29.37¢ |
| Canada | +1 | 3.77¢ |
| Croatia | +385 | 17.58¢ |
| Cyprus | +357 | 16.62¢ |
| Czechia | +420 | 12.56¢ |
| Denmark | +45 | 12.15¢ |
| Dominican Republic | +1809 | 14.47¢ |
| Estonia | +372 | 18.04¢ |
| Faroe Islands | +298 | 6.09¢ |
| Finland | +358 | 16.91¢ |
| France | +33 | 15.17¢ |
| Georgia | +995 | 41.27¢ |
| Germany | +49 | 21.49¢ |
| Gibraltar | +350 | 22.48¢ |
| Greece | +30 | 11.91¢ |
| Hungary | +36 | 16.59¢ |
| Iceland | +354 | 15.29¢ |
| Ireland | +353 | 14.13¢ |
| Italy | +39 | 17.82¢ |
| Latvia | +371 | 14.25¢ |
| Lithuania | +370 | 12.87¢ |
| Luxembourg | +352 | 15.58¢ |
| Macedonia | +389 | 13.67¢ |
| Malta | +356 | 17.12¢ |
| Monaco | +377 | 30.62¢ |
| Netherlands | +31 | 19.2¢ |
| New Zealand | +64 | 19.83¢ |
| Nigeria | +234 | 14.95¢ |
| Norway | +47 | 14.01¢ |
| Poland | +48 | 8.28¢ |
| Portugal | +351 | 10.29¢ |
| Romania | +40 | 14.59¢ |
| Russia | +7 | 110.97¢ |
| San Marino | +378 | 17.51¢ |
| Slovakia | +421 | 17.77¢ |
| Slovenia | +386 | 38.62¢ |
| Spain | +34 | 16.64¢ |
| Sweden | +46 | 12.63¢ |
| Switzerland | +41 | 14.01¢ |
| Turkey | +90 | 5.75¢ |
| Ukraine | +380 | 33.81¢ |
| United Kingdom | +44 | 9.95¢ |
| United States | +1 | 3¢ |
Gazoop SMS Messaging App
Want to use your SIM card to send SMS?While we do not encourage this as it can be unreliable, we do offer a Gazoop SMS Gateway Application for Android to send and receive SMS messages through. This requires a dedicated android device that remains on 24/7 and running our app.
We charge 0.5¢ per message sent/received. You can read more on how to set this up here: Set-up Gazoop SMS Gateway App
Please Note: This feature is only available on our Ultimate Plan.
Gazoop Call Costs
Make and Receive Calls using Gazoop VoIP TechnologyIt's important to keep your customers informed at all times, with Gazoop you can send up to 9 different notifications ranging from booking confirmation, approaching notifications, as well as completion survey requests. You control your SMS Budget, so you will never pay more than expected.
| Country/Network | Dialing Code | Cost Per Minute |
|---|---|---|
| Afghanistan | +93 | $0.3270 |
| Albania | +355 | $0.3285 |
| Algeria | +213 | $0.1206 |
| American Samoa | +1684 | $0.1325 |
| Andorra | +376 | $0.0359 |
| Angola | +244 | $0.1598 |
| Anguilla | +1264 | $0.4150 |
| Antigua And Barbuda | +1268 | $0.3651 |
| Argentina | +54 | $0.0218 |
| Armenia | +374 | $0.3939 |
| Aruba | +297 | $0.1734 |
| Australia | +61 | $0.0210 |
| Austria | +43 | $0.1929 |
| Azerbaijan | +994 | $0.4198 |
| Bahamas | +1242 | $0.4142 |
| Bahrain | +973 | $0.2142 |
| Bangladesh | +880 | $0.0675 |
| Barbados | +1246 | $0.3908 |
| Belgium | +32 | $0.0385 |
| Belize | +501 | $0.4498 |
| Bermuda | +1441 | $0.0438 |
| Bhutan | +975 | $0.1043 |
| Bolivia | +591 | $0.2574 |
| Bosnia And Herzegovina | +387 | $0.3368 |
| Botswana | +267 | $0.4086 |
| Brazil | +55 | $0.0111 |
| British Virgin Islands | +1284 | $0.3108 |
| Brunei | +673 | $0.0975 |
| Bulgaria | +359 | $0.0725 |
| Burkina Faso | +226 | $0.7882 |
| Cambodia | +855 | $0.1150 |
| Cameroon | +237 | $0.1951 |
| Cape Verde | +238 | $0.2816 |
| Central African Republic | +236 | $0.6215 |
| Chile | +56 | $0.0203 |
| China | +86 | $0.1158 |
| Colombia | +57 | $0.0160 |
| Costa Rica | +506 | $0.0357 |
| Croatia | +385 | $0.0707 |
| Czech Republic | +420 | $0.0378 |
| Denmark | +45 | $0.0207 |
| Diego Garcia | +246 | $1.3400 |
| Dominica | +1767 | $0.3629 |
| Dominican Republic | +1809 | $0.0715 |
| East Timor | +670 | $0.5152 |
| Ecuador | +593 | $0.2722 |
| Egypt | +20 | $0.1721 |
| El Salvador | +503 | $0.2236 |
| Eritrea | +291 | $0.4989 |
| Estonia | +372 | $0.0218 |
| Eswatini | +268 | $0.3049 |
| Ethiopia | +251 | $0.4582 |
| Faroe Islands | +298 | $0.0213 |
| Fiji | +679 | $0.5985 |
| Finland | +358 | $0.0443 |
| France | +33 | $0.0240 |
| French Guiana | +594 | $0.0230 |
| French Polynesia | +689 | $0.5824 |
| Georgia | +995 | $0.3318 |
| Germany | +49 | $0.0958 |
| Ghana | +233 | $0.4571 |
| Gibraltar | +350 | $0.0605 |
| Greece | +30 | $0.0184 |
| Greenland | +299 | $0.0931 |
| Grenada | +1473 | $0.1815 |
| Guadeloupe | +590 | $0.0232 |
| Guam | +1671 | $0.0165 |
| Guatemala | +502 | $0.3224 |
| Honduras | +504 | $0.2630 |
| Hong Kong | +852 | $0.0518 |
| Hungary | +36 | $0.0940 |
| Iceland | +354 | $0.0154 |
| India | +91 | $0.0512 |
| Indonesia | +62 | $0.0618 |
| Iran | +98 | $0.3297 |
| Iraq | +964 | $0.2340 |
| Ireland | +353 | $0.0145 |
| Israel | +972 | $0.0558 |
| Italy | +39 | $0.0097 |
| Jamaica | +1876 | $0.4702 |
| Japan | +81 | $0.0309 |
| Jordan | +962 | $0.3245 |
| Kenya | +254 | $0.3640 |
| Kuwait | +965 | $0.0815 |
| Kyrgyzstan | +996 | $0.2832 |
| Laos | +856 | $0.1456 |
| Latvia | +371 | $0.0500 |
| Lebanon | +961 | $0.1866 |
| Lesotho | +266 | $1.0440 |
| Libya | +218 | $0.5054 |
| Liechtenstein | +423 | $0.0743 |
| Lithuania | +370 | $0.3325 |
| Luxembourg | +352 | $0.0445 |
| Macao | +853 | $0.2000 |
| Macedonia | +389 | $0.3189 |
| Malaysia | +60 | $0.0142 |
| Mali | +223 | $0.6430 |
| Malta | +356 | $0.1348 |
| Marshall Islands | +692 | $0.4708 |
| Martinique | +596 | $0.0218 |
| Mauritius | +230 | $0.3167 |
| Mexico | +52 | $0.0942 |
| Monaco | +377 | $0.1300 |
| Mongolia | +976 | $0.0299 |
| Montenegro | +382 | $0.4050 |
| Montserrat | +1664 | $0.4741 |
| Morocco | +212 | $0.0325 |
| Myanmar | +95 | $0.2181 |
| Namibia | +264 | $0.1918 |
| Nepal | +977 | $0.3246 |
| Netherlands | +31 | $0.0176 |
| Netherlands Antilles | +599 | $0.1903 |
| New Caledonia | +687 | $0.5857 |
| New Zealand | +64 | $0.0297 |
| Nicaragua | +505 | $0.2550 |
| Niger | +227 | $0.4567 |
| Nigeria | +234 | $0.2492 |
| Northern Mariana Islands | +1670 | $0.0822 |
| Norway | +47 | $0.0106 |
| Oman | +968 | $0.2052 |
| Pakistan | +92 | $0.0750 |
| Palau | +680 | $0.4887 |
| Palestine | +970 | $0.3708 |
| Panama | +507 | $0.0444 |
| Paraguay | +595 | $0.0385 |
| Peru | +51 | $0.0104 |
| Philippines | +63 | $0.2691 |
| Poland | +48 | $0.1184 |
| Portugal | +351 | $0.0508 |
| Puerto Rico | +1787 | $0.0102 |
| Qatar | +974 | $0.3200 |
| Romania | +40 | $0.0092 |
| Russia - Fixed | +7 | $0.0875 |
| Russia Abkhazia | +7840 | $0.4327 |
| Rwanda | +250 | $0.5584 |
| Saint Kitts And Nevis | +1869 | $0.2944 |
| San Marino | +378 | $0.0606 |
| Saudi Arabia | +966 | $2.1250 |
| Senegal | +221 | $0.7128 |
| Serbia | +381 | $0.3093 |
| Singapore | +65 | $0.0185 |
| Slovakia | +421 | $0.0108 |
| Slovenia | +386 | $0.4212 |
| South Africa | +27 | $0.1403 |
| South Korea | +82 | $0.0277 |
| Spain | +34 | $0.2333 |
| Sri Lanka | +94 | $0.3288 |
| Sudan | +249 | $0.3399 |
| Suriname | +597 | $0.2919 |
| Sweden | +46 | $0.0081 |
| Switzerland | +41 | $0.0950 |
| Syria | +963 | $0.6313 |
| Taiwan | +886 | $0.0466 |
| Tajikistan | +992 | $0.3048 |
| Thailand | +66 | $0.0762 |
| Trinidad And Tobago | +1868 | $0.4950 |
| Turkey | +90 | $0.0518 |
| Turkmenistan | +993 | $0.2664 |
| Turks And Caicos Islands | +1649 | $0.2514 |
| Uganda | +256 | $0.5968 |
| Ukraine | +380 | $0.2804 |
| United Arab Emirates | +971 | $2.1250 |
| United Kingdom | +44 | $0.0200 |
| United Kingdom Mobile | +4477 | $0.0780 |
| United States & Canada - Fixed & Mobile | +1 | $0.0200 |
| United States Hawaii | +1808 | $0.0124 |
| United States Virgin Islands | +1340 | $0.0309 |
| Uruguay | +598 | $0.1142 |
| Uzbekistan | +998 | $0.2950 |
| Venezuela | +58 | $0.0228 |
| Viet Nam | +84 | $0.1342 |
| Wallis And Futuna | +681 | $0.6388 |
| Yemen | +967 | $0.2844 |
| Zimbabwe | +263 | $0.4325 |
Gazoop Call Answering
Have Gazoop Virtual Agents take your calls when you're unableIt's important to keep your customers informed at all times, with Gazoop you can send up to 9 different notifications ranging from booking confirmation, approaching notifications, as well as completion survey requests. You control your SMS Budget, so you will never pay more than expected.
How does it work?
When configuring your call answering service, you can specify the level of agents that are permitted to take your calls, our recently trained agents are our Bronze level agents, however our more experienced agents are our Gold Level agents. You can either specify to exclusively have "Bronze, Silver or Gold" agents, or you can specify "Up to Silver/Gold". In addition, you can block/favourite agents, if you block an agent calls will never be offered to them again no matter their level. In addition, if you favourite an agent, calls will always be offered to them first and you will be charged their level fee - if you'd prefer only those vetted favourite agents take your calls, you can also enable "Favourite Agents" only.
Please note: A Gold level agent may opt to take Bronze and Silver level calls, you will only pay the maximum level you have agreed to pay.
Bronze Level Agents
- Passed Gazoop Basics System Training.
- Passed PSW Customer Services Course.
- Answered under 1,000 calls.
- Complaints rate below 5%.
- Quality Assessment Score minimum of 70%.
Silver Level Agents
- Passed Gazoop Basics System Training.
- Passed PSW Customer Services Course.
- Answered between 1,000 and 5,000 calls.
- Complaints rate below 3%.
- Quality Assessment Score minimum of 80%.
Gold Level Agents
- Passed Gazoop Basics System Training.
- Passed PSW Customer Services Course.
- Answered over 5,000 calls.
- Complaints rate below 1%.
- Quality Assessment Score minimum of 90%.
Large Call Volumes? Save 10% on the above pricing!
Save 10% when you agree to a minimum of 500 calls per week. Contact Us
Managed Support Plans
Expert help always at hand anytime of the day for a monthly subscription.Do you require a corporate level of support for your firm? Gazoop offers free general support to all customers, but sometimes our basic level of support is not enough and a more hands on urgent support is required for our larger clients. This is why we offer a variety of Support Management Plans where your account is managed by a dedicated Gazoop expert who can assist in areas our standard support team are not able.
How does it work?
When agreeing to a support plan, you will receive a follow up email with instructions and further information on how to take advantage of the Premium options you have selected. When logging a ticket, you must use the "Managed Support" option, your inclusive tickets are automatically applied each month, and any excess will be deducted at the relevant rate from your account balance.
Basic Management Plan
- 3 Management Tickets Monthly.
- Initial Response within 12 hours.
Management Tickets include..
- Help & Advice with the Gazoop System
- Configuration and Customization Assistance
- Fare Pricing Integration Guidance
- Rule Generation - 5 Rules Per Ticket.
- Gazoop Hosted Website Customization (HTML)
- Email and SMS Adjustments
- Invoice and Billing Set-up Help
- Exclusive 24x7 Emergency Hotline
Business Management Plan
- 10 Management Tickets Monthly.
- Initial Response within 5 hours.
Management Tickets include..
- Help & Advice with the Gazoop System
- Configuration and Customization Assistance
- Fare Pricing Integration Guidance
- Rule Generation - 5 Rules Per Ticket.
- Gazoop Hosted Website Customization (HTML)
- Email and SMS Adjustments
- Invoice and Billing Set-up Help
- Exclusive 24x7 Emergency Hotline
- Initial Account Set-up Assistance
- Initial Customer (CSV) Data Import
- API Developer Support & Assistance
- Live Chat with a Technician
(Requires 2 Tickets Per 30 Minutes)
Corporate Management Plan
- 50 Management Tickets / Phone Calls.
- Initial Response within 3 hours.
Management Tickets include..
- Help & Advice with the Gazoop System
- Configuration and Customization Assistance
- Fare Pricing Integration Guidance
- Rule Generation - 5 Rules Per Ticket.
- Gazoop Hosted Website Customization (HTML)
- Email and SMS Adjustments
- Invoice and Billing Set-up Help
- Exclusive 24x7 Emergency Hotline
- Initial Account Set-up Assistance
- Initial Customer (CSV) Data Import
- API Developer Support & Assistance
- Live Chat with a Technician
(Requires 2 Tickets Per 30 Minutes) - Fare Pricing Import Service
(Requires 2 Tickets Per Document) - Bulk Rule Generation
(Requires 2 Tickets Per 100 Rules) - Telephone Support
(Requires 2 Tickets Per 15 Minutes)