Gazoop is not a taxi service per say, but we work alongside thousands of them, and we certainly know how to provide excellent customer service. Weve compiled 6 important customer service tips that taxi drivers can use to provide excellent customer service to passengers, each and every time. When you put these customer service tips in action, your passengers will never take the bus again!
Last month, two ex-Uber drivers in New York led a major lawsuit against Uber over labor disputes. In the lawsuit against Uber, Jakir Hossain and Levon Aleksanian alledge that Uber violated the Fair Labor Standards Act and the New York Labor Law by not classifying them as employees. And guess what? They won.
Here's a bit of alarming news for anyone who owns a taxi that takes credit cards (in other words, anyone with a taxi): fraud is on the rise, and a new American law says that your company can now be held accountable for someone else's credit card fraud. That's right - if any passenger commits credit card fraud by way of a taxi that takes credit cards, then it means your business could be the one paying for their crimes. Gazoop wants to avoid this happening to you, so here is the best way to avoid accidentally getting wrapped up in credit card fraud.
Choosing the right fleet vehicle is one of the most important aspects of running a successful taxi business. Fortunately, nearly every dealership has a Fleet Department, where a small group of sales people have been authorized to sell fleet cars directly to businesses at rock bottom prices. Today, we at Gazoop are going to show you exactly what to do to land the fleet car of your dreams!
Back in the old days, transportation technology was much simpler. A person who needed a taxi could either dial from a payphone (this was considered the "high-tech" way), or they could wave their hand (the "low-tech" way). With the invention of the internet, however, transportation technology has completely changed the taxi industry - some ways better, some ways worse.
If you want to know how to start a limo service, it’s really not as hard as you might imagine. Then again, we have helped so many startup limo companies achieve success, at this point it just comes as second-nature to us. With the Gazoop limo business plan, you and your drivers will have every last tool needed to tap into your local market and get started straight away.
Gazoop knows that successfully running your company’s taxi services can be a fickle business. On some days your dispatch team can hardly keep up with the call volume, and other days it seems as if no one in the entire city needs a ride. While obviously holiday seasons, special events, and a strong job economy can all greatly impact on your taxi services, we also know how to get more customers in your cabs all year long – no matter what!
The Gazoop community is always on the lookout for new trends and breakthroughs in the transportation industry, and lately a company called SkyTran has been causing a little public buzz. These high-speed transportation pods are looking to overtake the transportation industry, but what does this mean for Gazoop, and for cab companies at large? Fortunately, according to our magic crystal ball, not very much!
The right dispatching software can make the difference between your company becoming an international transportation presence, or remaining small-time forever. Not to brag, but we've been providing the best taxi dispatch software for years, and we've seen firsthand how our app helps grow thousands of businesses around the world. Here's why Gazoop is the only dispatching software that your taxi business ever needs to own.
At Gazoop, we are always looking ahead into the future. Transportation methods are constantly changing,and your taxi business needs to evolve with it to remain relevant and profitable. That's why we are examining what future transportation in the taxi industry will look like 10, 20, and even 100 years from now.
Have you ever heard the saying, "there's no such thing as a free lunch?" This applies to the free mobile taxi dispatch app world, too, where hundreds of malicious free mobile dispatch apps are waiting to turn you -- and your taxi business -- into their next meal. We may joke around a lot on this blog, but we care a lot about our customers, and about the taxi industry as a whole, which is why we've compiled a list of 3 reasons why you want to steer clear of free taxi dispatch mobile apps (trust us, it's for your own good).
We'll admit it: not everyone likes to stay updated with the most modern trends and technologies. If you are one of the few remaining taxi fleet owners who operates without a Cloud-based taxi dispatch system, we aren't mad -- heck, we'll even help you by taking a look at some of the alternatives to a Cloud-based taxi dispatch system that are available for your drivers to use instead of using Gazoop. If you believe that these strategies will save you more money in the long-run than our services, then we encourage you to go for it (wink, wink)!
"Gotta catch'em all!" -- customers, that is. As your premiere taxi dispatch system, Gazoop is committed to staying on top of all of the latest industry trends. With the emergence of "Pokemon Go" comes interesting and lucrative opportunities for your taxi business to make money off of the games' growing user base, and we've written a guide on how to implement this in to your business.
Your taxi company is more than just a transportation service - it's an image, and it's a brand. The last thing you want is for your brand to get stale and irrelevant, which is why it's important to reinvent yourself over time. Here are 5 tips to keep your taxi company fresh on everyone's lips.
The transportation industry can be a tough business, and taxi companies across the world are facing stiffer competition now more than ever. As of last year, there were 242,200 vehicles waiting to pick up passengers in England alone the most since 2005, and a similar trend is seen worldwide. We at the Gazoop team would hate to see you fail, so here are 4 warning signs that may indicate your taxi business is falling behind the rest of the competition.
At Gazoop, we strive to become your all-in-one taxi company solution. We never want you to have to look elsewhere for your company's needs, which is why our latest exciting announcement targets a special niche in the taxi industry - fleets with an international presence such as those who deal primarily with airport pickups. For the first time ever, Gazoop customers can get a business number that is local in any country, including cheap vanity numbers!
When it comes to bookings, you want your taxi company to be available to everyone at any time. Unfortunately, that's not always the case: dispatchers call out of work, payrolls are limited, and dispatch equipment malfunctions (in other words, "life happens"). However, call answering services are one of the many ways that taxi companies are reclaiming their position as the reigning champions of the transportation industry.
In the cab business, having the best fleets and the fastest drivers is only half of the battle. You've already figured out that you need an app-based dispatch system to stay competitive (congratulations!), but now you need to research the best mobile devices for your fleets' taxi dispatch app. You might not be the most tech-savvy guy or gal in the world, but fortunately, weve narrowed down the best mobile devices to two choices.
As a taxi business owner, you need to do all you can to ensure that you are staying on top of the rest and receiving as much new business as possible. That's why, in this technological era, a strong online presence is yet another excellent way for any taxi company to accomplish more than they ever could have before. Many companies are still hesitant to embrace the online possibilities, but here are 4 reasons why your taxi business needs a specialized taxi website that uses the Gazoop template.
As a taxi business owner, you want your taxi services to be on the tip of everyone's tongue. Not only that, but you want the public to praise your fleets, your dispatchers to work tirelessly without any mistakes, and your cabbies to provide service with a smile. These are lofty ambitions, but if anyone can do it, it's you and your taxi business - and the Gazoop team is here to help with 3 pro strategies to make your taxi business more successful!
Does something look a little different around here? Well, the best international taxi dispatch service just got better with a sleeker webpage, exciting policy changes, and an update to our mobile app that offers new options for each one of our taxi fleet customers. Now more than ever, we are ready to work alongside you and provide you with the best taxi dispatch services that are necessary to grow your business and stay sharp!
Heres another reason to feel sorry for your parents: they had to get a taxi the old-fashioned way without using technology! Lets compare how mom and dad used taxi services compared to iWebCabs modern methods (and if your parents are still using these outdated approaches to grab a cab, please do them a favor and bring them back up to speed!).