Gazoop Blog

When working with a taxi dispatch system or managing a taxi service, you should be ready to transport disabled passengers and not just able-bodied members of society.

Customer experience is everything when it comes to business. If the customer is happy, they’ll keep coming back and using your business. This is just as true for taxi and related services as it is for any other business.

There are a lot of headlines and general chatter about data protection currently. Read this article to find out more about GDPR and how it effects taxi operators in the UK and around Europe.

Happy customers are often easy to deal with, but ensuring that problems are resolved quickly is a fine art. Even with using a technologically advanced taxi dispatch system, there is nothing more important than dealing with customer complaints in an effective manner.

Taxis shouldn't be underestimated as a method of transport. In 2015, 297,600 private hire or taxi driver licences were in use throughout England, which was an increase of more than 12,000 on the previous year. People still rely on taxis to get them around, whether that's in big cities like London, or in rural locations were transport options are more limited. With numbers rising annually, it's clear that the taxi is going to play a key part in keeping the world moving. So, how can a fleet manager stay on top of their vehicles, particularly in densely populated areas?

If you want your business to thrive and you don't want to lose those essential repeat customers, it is imperative that you deliver great customer service. The service you offer your customers is what will determine whether they decide to use you again, or move on to a competitor. If you don't deliver, your business is doomed - it really is that simple. This is why great customer service should be top of your agenda.

From food deliveries to taxi services and chauffeurs, in many walks of life, the small local business is being elbowed out by large international operations. While it might seem like the only option is to join them if you can't beat them, new disruptive technologies are helping small businesses like taxi services to stay competitive.

A DDoS, or distributed denial-of-service attack, disrupts the way websites work and effectively prevents users from accessing the site in question. In most cases, automated bots are used to 'flood the system'. By making numerous automated attempts to access a particular site, the DDoS attack causes the site or the servers to crash, thus rendering the site inaccessible.

When your taxi dispatch system is working well, it enables your business to function as it should. What happens, however, if a callout or a malfunction with the equipment means your call handlers are unable to take a call? Losing business because of unforeseen circumstances may seem like something that's completely out of your control, but if you used a virtual call centre to handle calls when your staff are not able to, you can rest assured that all your incoming calls will be answered 24 hours a day, 7 days a week, regardless of any problems you may be having.