Gazoop Blog


Why Gazoop loves GPS - and you will too

Taxis shouldn't be underestimated as a method of transport. In 2015, 297,600 private hire or taxi driver licences were in use throughout England, which was an increase of more than 12,000 on the previous year. People still rely on taxis to get them around, whether that's in big cities like London, or in rural locations were transport options are more limited. With numbers rising annually, it's clear that the taxi is going to play a key part in keeping the world moving. So, how can a fleet manager stay on top of their vehicles, particularly in densely populated areas?

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The importance of great customer service

If you want your business to thrive and you don't want to lose those essential repeat customers, it is imperative that you deliver great customer service. The service you offer your customers is what will determine whether they decide to use you again, or move on to a competitor. If you don't deliver, your business is doomed - it really is that simple. This is why great customer service should be top of your agenda.

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Staying competitive in a race to the bottom

From food deliveries to taxi services and chauffeurs, in many walks of life, the small local business is being elbowed out by large international operations. While it might seem like the only option is to join them if you can't beat them, new disruptive technologies are helping small businesses like taxi services to stay competitive.

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What is a DDoS attack?

A DDoS, or distributed denial-of-service attack, disrupts the way websites work and effectively prevents users from accessing the site in question. In most cases, automated bots are used to 'flood the system'. By making numerous automated attempts to access a particular site, the DDoS attack causes the site or the servers to crash, thus rendering the site inaccessible.

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Could a virtual call centre make your taxi business more efficient?

When your taxi dispatch system is working well, it enables your business to function as it should. What happens, however, if a callout or a malfunction with the equipment means your call handlers are unable to take a call? Losing business because of unforeseen circumstances may seem like something that's completely out of your control, but if you used a virtual call centre to handle calls when your staff are not able to, you can rest assured that all your incoming calls will be answered 24 hours a day, 7 days a week, regardless of any problems you may be having.

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Four ways all in one dispatch systems keep you and your drivers happy

The taxi industry is moving with the times and bringing technology on board to help improve every aspect of its service. One of the best ways for your business to succeed is to implement an all in one dispatch system.

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Mobile marketing for your taxi business

You could be forgiven for thinking the taxi business is all doom and gloom these days. Uber is getting lots of press coverage, and even though much of it is negative, it can feel omnipresent. But here at Gazoop, we want to even the playing field, so here's our guide to placing your business where so many people look for information these days: online.

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Innovative ideas to make taxi firms profitable

In the cut throat business of taxi services - with consumers watching their pennies and a health craze for walking -how on earth can you keep your business on the road to profit?

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The core benefits of knowing your customers

Here at Gazoop, we understand that modern taxi services are complex businesses that need a lot of data and online functionality to succeed. That's why our dispatch software includes a wide range of features designed to help you manage your business and recruit customers more effectively. One of our most deceptively important features is customer management.

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