When your taxi dispatch system is working well, it enables your business to function as it should. What happens, however, if a callout or a malfunction with the equipment means your call handlers are unable to take a call? Losing business because of unforeseen circumstances may seem like something that's completely out of your control, but if you used a virtual call centre to handle calls when your staff are not able to, you can rest assured that all your incoming calls will be answered 24 hours a day, 7 days a week, regardless of any problems you may be having.
If you want to retain customers and keep customer satisfaction high, you're going to have to reassure your customers that you run a fast, competent and reliable taxi service that will provide them with the service they require, no matter when they need it. Using a virtual call centre such as ours means you can always be there for your customers, and it allows you to keep your high standards because you can pick and choose the staff you want from our marketplace. If you like, you are even able to hire staff based on their location, so if you want to keep things local, you can. Ultimately the service is able to fully integrate into your business, meaning even your most regular customers won't notice anything different.
Adding a virtual call centre allows you to run your taxi business much more efficiently. If you've had busy periods in the past, you'll know just how frustrating it is when you miss out on potential customers because they can't get through to you. With a virtual call centre, however, you can ensure that doesn't happen. It's available at the flick of a switch too, meaning you only have to use it when you really need it and you only pay for what you use.
If you want to stop missing out on business by making your taxi firm more available to your customers, talk to Gazoop about our virtual call centre service.