What do taxi companies, logistics operations and all manner of blue-collar jobs have in common? Answer: they all tend to be very competitive. In these sectors, the term ‘survival of the fittest’ is entirely appropriate, and the companies that thrive are very often those that are able to differentiate themselves. The best firms offer something bespoke or can showcase their ability to perform tasks in a manner that is more efficient.
To that end, fleet management can play a huge role.
So, with that firmly in mind, let’s take a quick look at how fleet management can make your business more effective, and ultimately more attractive to both clients and consumers.
1. An increased focus on driver safety
Without drivers, your fleet would be unable to operate; the era of driverless vehicles may well lay ahead in the future, but we are by no means there yet. Fleet management software has the capacity to track vehicle performance, thereby allowing for the scheduling of maintenance in good time, and can also provide warnings and alerts – weather, traffic, speed – to keep drivers aware of potential issues.
2. Enhance levels of customer service
One of the key things about fleet management is that it means any issues, questions or queries can be resolved with confidence in real-time and can be based on data rather than speculation. If a delivery slot is missed, or an item is for some reason delivered to the wrong location, fleet management systems can play a key role in understanding the cause and finding a solution quickly.
3. A more efficient workforce
Fleet management systems enable a far more robust awareness of driver capacity than would have been possible traditionally. In the form of a fleet dispatch system, this means that no drivers will be sitting idle for an extensive period of time, and different jobs or tasks can be divided up based on location or a multitude of other factors.