As we adjust to the 'new normal', the way we live our lives is changing dramatically. After months of social distancing, people are beginning to start leaving their houses more often and going about their daily routines again. For many people, this can be an uneasy experience. In order to put your passengers at ease and reduce travel anxiety, there are a number of things you can do.
Provide face coverings inside the taxi
It is now a requirement for passengers and drivers to wear face coverings inside taxis and as a driver, you should refuse any passenger not wearing a mask. To show that you are a responsible taxi firm that cares about the health of passengers, providing a box of hygienically stored, individually wrapped face masks in the back seat of the taxi will help to calm the nerves of your passengers. This will also ensure you don't have to turn down valuable bookings.
Install hand sanitiser dispensers
If not already instructed by the management team of the taxi company, make a point to have professional hand sanitiser dispensers installed inside each vehicle. This will help to reduce the spread of the virus, as well as help customers to feel confident in the level of service that your company provides.
Include information on your website or app
Create a customer page on your website or app, which contains relevant information about the changes that you have made to comply with social distancing regulations and cleaning protocol. Include reassuring information about the cleaning company that you use, how often vehicles are disinfected etc. This will help customers to relax during the journey and could also increase bookings, as it will help your firm to stand out against others who do not provide this information. If you are a UK based fleet, make sure to refer to the UK government's COVID-19 safer travel guidance for passengers https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers.
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