Any taxi firm owner knows how important receiving incoming calls is. It is the most common method that clients will use to get in touch with the business, and either book a taxi or enquire about your pricing. However, there are times when it is impossible to have your phone manned 24/7. This is why taxi firms should use call answering services as part of their dispatch systems.
Dispatch call answering
Not being able to answer a call when the phone rings can mean a loss of business for any taxi firm. Rather than calling again, many clients will simply call a different firm who can answer immediately. This doesn't just have an impact in that particular moment, it could have a knock-on effect with customers continuing to choose another firm in future.
There are many unforeseeable reasons that can mean a member of your team is unable to pick up the phone. Therefore, outsourcing your call answering is a great way to ensure every customer gets through to you.
The benefits
Using a call answering service can improve the day-to-day operations of your taxi firm. Any call that you do not answer will be automatically directed to a 24/7 call centre, who can speak to the client immediately. If your system is down, or it’s after your business hours, you can rest assured that every call will be answered. Plus, all calls are monitored, so you can listen to them after they’ve ended.
If you need a reliable taxi dispatch service, then Gazoop can help. We offer a range of fleet management services including call answering, job farming and a mobile app. For more information, contact Gazoop today.
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