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Why can I not add my telephone number?

For our services to work your telephone provider must send us OCN information (Originally Called Number), this is also known as RDNIS (Redirected Dialed Number Information Service). If, when attempting to forward calls to one of our global shared lines, you receive an audio prompt that says "Your telephone provider did not send us the Originally Called Number, please contact your provider to enable this, and try again later.", this means the information is not being sent to us and therefore we can not distinguish where this call originally came from.

In these circumstances, you should call your telephone provider and ask them to enable OCN or RDNIS information on all forwarded calls from your telephone or mobile number.

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