Can customers create or manage their bookings by telephone or IVR?
Your customers can reach your dispatch line by calling any of the local numbers below so long as they have a client account with their caller ID.
- UK Mobile: 07520 633 633 (Surcharge Per Minute)
- US Toll Free: 888-505-5574 (Surcharge Per Minute)
What can customers do via the Automated IVR?
- Book Jobs - Including Instant and Pre-book jobs based on previous Pickup/Dropoff Locations.
- Update Card Information - The customer will be invited to update credit card details on their account.
- Get Booking Status - The system will automatically tell the customer the position in the queue, how far away the driver is, or when a pre-book is scheduled.
- Cancel a Job - The customer can cancel any jobs pending directly using the automated IVR system.
- Speak to a Dispatcher - The customer can press * at any time to speak to a dispatcher (local).