I love xyz agent, can I make sure they get my calls first before others?

Yes - locate the agents profile from the call logs or by going to Call CenterAgent Marketplace and then select Favourite Agent.

In the future if a call comes in and your favourite agents are available to take the call, they will be given priority over any other agent.

Please Note..

A favourite agent overrides your Answering Level, so if your favourite agent is a Gold agent, but your level is set to patch calls to Bronze agents, you will pay your favourite agent the Gold rate, where-as non-favourite call takers will be paid bronze