We have three levels of agents you can choose from and vary in cost.
Yes - go to their profile either via the Call Log tool or via the Call Center > Gazoop Staff List tool, and then click "Block Agent". Calls will no longer connect to this dispatcher for the fleet you are currently logged in to.
Yes - locate the agents profile from the call logs or by going to Call Center > Gazoop Staff List and then select Favourite Agent. In the future if a call comes in and your favourite agents are available to take the call, they will be given priority over any other agent. Please note that a favourite agent overrides your Answering Level, so if your favourite agent is a Gold agent, but your level is set to patch calls to Bronze agents, you will pay your favourite agent the Gold rate, where-as non-favourite call takers will be paid bronze.
There are three ways.
We're sorry to hear you faced an issue with one of your calls. Below are the steps we recommend to avoid the situation in the future:
Yes - you must favourite the agents you want answering your calls and then go to Call Center > Answering Service > and change Agent Level to "My Favourites Only". Please be aware that your callers may face lengthy hold times if none of your favourite agents are online, so we would recommend not setting this unless you are absolutely sure your calls will be answered.
Agents are free to login and logout at any time, though they will try their utmost to keep to their schedule. Sometimes we may receive an excessive number of calls, or there is significant popularity for a certain level of agent compared to others. We would suggest you keep an eye on the Call Center > Gazoop Agent List as it will show at the very top which agents are currently logged in and their Agent Level. You can also favourite these agents incase their level is outside the one you have agreed to.
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